ADULTS ONLY (18+)*
Vapetasia sells products that are intended for use by vapers of legal smoking age or older. By entering, you are verifying that you are at least 18 years of age.
* If you are in the state of California, Hawaii, New York, and Texas, you must confirm you are at least 21 years of age to enter.
Customer service is a top priority here at Vapetasia! You may return any defective items within 30 days of receipt indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by mis-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in-depth information on your items.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please contact us as soon as you realize the error via email at firstname.lastname@example.org. Please provide a picture of the invoice and items received, if available.
We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that originally came with your item.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our very best to help you out.
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number. Mail your online returns to the following address:
3990 W Russell Rd.
Las Vegas, NV
We highly recommend using a carrier service that provides order tracking.